Adding your bank account, and what has to happen before you can withdraw

You see a balance, press withdraw, and nothing happens. Adding a bank account is one step. Being able to withdraw is another. This goes through both in order.

Step 1. Open Bank Accounts

Open Finance, then Bank Accounts, and press Add Bank Account. Only the store owner sees Finance.

The Bank Accounts page with no account registered and an Add Bank Account button

Step 2. Enter the details

Bank Name. Pick your bank from the list.
Account Holder Name. The full name exactly as the bank has it.
Account Number. Check every digit.

Press Submit for Verification.

The Add Bank Account form with the bank, account holder name and account number filled in

Step 3. Wait for verification

The account now reads Pending Verification. Our team checks it. There is nothing more for you to do.

The bank account marked Pending Verification, with a note that the team will review it

It then reads Verified, or Rejected with the reason. If it is rejected, press Resubmit and correct it. Check the holder name and every digit.

Note. While the account is pending, Withdraw Funds cannot be pressed. Add your account early, not on the day you want the money.

The Withdrawals page with a balance, a disabled Withdraw Funds button and a note that a verified bank account is required

Step 4. Know what your balance is

Available to Withdraw is not your total sales. It is the money from delivered orders that has been released to you, less what you have already withdrawn. Money not yet released shows as Pending Settlements on the Finance Overview.

Step 5. Withdraw

Open Finance, then Withdrawals, and press Withdraw Funds. Leave Amount blank to take everything, or enter a smaller amount. Press Confirm Withdrawal.

The Confirm Withdrawal dialog showing the bank account, the Amount field and the withdrawal fee notice

With a verified account, a withdrawal of your full balance is also requested for you every Monday. The first withdrawal each week is free, and the Monday one counts. Any further one that week carries a fee. The dialog shows it and asks you to tick a box first.

Step 6. Follow it

Each withdrawal appears under Withdrawal History and moves through Requested, In Progress and Transferred. Payouts are handled by our team, so it is not instant. Once it is transferred, a receipt is available on the same row.

Withdrawal History with one withdrawal at Requested and one at Transferred

Common questions

Can I change my bank account later?

Yes, with Update. Only one account can be registered, and a change goes back to Pending Verification. You cannot withdraw until it is verified again, so do not change it just before you need a payout.

Why is my balance lower than my sales?

Orders that are not delivered yet are not in it, and neither are delivered orders still inside their waiting days. Fees are also taken off each order before it reaches your balance.

Why was my withdrawal refused?

The amount was more than your available balance, the bank account is not verified, or there is nothing to withdraw. The message says which. If our team rejects a withdrawal, the reason shows in Withdrawal History.

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